Shipping policy

Processing Time:

All in stock products are ready to ship. Orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.


Shipping Carriers & Rates:

All orders are shipped via UPS or USPS. Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur due to weather, carrier issues, or other unforeseen circumstances.


Order Tracking:

Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.


Lost, Unclaimed, or Damaged Packages:

Dranoe Apparel is not responsible for any lost, unclaimed, or damaged packages. We recommend contacting USPS or UPS for more information regarding your shipment.


Contact Us:

For any questions regarding shipping, please reach out to us at dranoeapparel@gmail.com.

 

PREORDER POLICY

Some items sold on our website may be offered as preorders. This means the item is not currently in stock and will be produced after your order is placed.

By purchasing a preorder item, you agree to the following terms:

Production & Processing

  • All preorder items are made-to-order
  • Production typically takes 14-21 business days, but may vary depending on demand
  • Production begins after the preorder window closes or after your order is placed

Shipping Timeline

  • Orders will ship within the timeframe stated on the product page
  • A final shipping deadline/date will always be listed on each preorder product
  • Once shipped, you will receive a confirmation email with tracking information

Important Notes

  • Preorder items are not ready to ship immediately
  • Ordering a preorder item means you understand and accept the production wait time
  • If your order contains both preorder and in-stock items, your order may ship together once all items are ready

Cancellations & Refunds

  • All preorder sales are final once production has begun
  • Orders cannot be canceled, refunded, or modified after this point
  • Please review all preorder details carefully before purchasing

Delays

  • While we strive to meet all estimated timelines, delays may occur due to production volume or unforeseen circumstances
  • Customers will be notified of any significant delays